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Author

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Katie Terry

  • Sr. Director, Client Experience

Meet Katie

Katie is responsible for various aspects of the client experience for SS&C Black Diamond Wealth Solutions, overseeing all stages of client onboarding, from initial implementation to the client-facing product experience teams. Tailoring the process to each firm's unique needs and timelines, Katie and her team enable clients to experience the platform's benefits from day one. This group's unwavering dedication to client service consistently helps them exceed expectations and deliver an unparalleled experience.

Equipped with an MBA from the University of Florida and a Bachelor's in Business Administration from the University of North Florida, Katie began her journey at SS&C in 2011 and has since held various leadership roles.

Katie's Insights

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May 29, 2025

Where collaboration isn’t a perk, it’s the strength behind the client-advisor dialogue.

By: Katie Terry & Josh Kestner

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September 5, 2024

As an extension of your team, we provide unlimited daily support and proactively engage specialized Subject Matter Experts to optimize your use of our robust platform.

By: Jen Becher & Katie Terry

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February 21, 2023

Black Diamond provides clients with an exceptional service experience from a trusted partner.

By: Katie Terry

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February 17, 2022

Examining the Holistic Client Experience to Ensure Service Remains the Focus.

By: Jen Becher & Katie Terry

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October 28, 2021

Establishing a foundation for the future.

By: Katie Terry

Deliver Excellence at Every Corner of Your Business
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