At SS&C Salentica, we pride ourselves on delivering timely, effective and efficient post-implementation servicing requests (enhancements and issues resolution) to our clients.
The Support team is the Single Point of Contact (SPOC) for all environments for Engage, Elements and Data Broker clients - a “one-stop-shop” for all issues, questions and requests for service. Our goal is to provide the highest level of client satisfaction through a consistent end-user experience. We achieve this by:
Our Engage, Elements and Data Broker support staff use our proven SOS portal to manage daily post-implementation operations. Our SOS portal is where client requests are created, progressed, and stored for future reference.
Click here to learn more about Salentica Support and Training Resources.